1. Are your journals made from genuine leather?

Yes. Our journals are crafted using premium-quality genuine leather, elected for its durability, character, and timeless appeal.

2. Are the journals handmade?

Yes our journals feature handcrafted elements and traditional craftsmanship, making each piece unique.

3. Do you ship across Oman?

Yes, we deliver throughout Oman. Delivery times typically range from 2–5 business days.

4. Do you offer international shipping?

Yes, we ship to selected international destinations. Shipping rates and delivery times are calculated at checkout.

5. How long does it take to process an order?

Orders are usually processed within 1–3 business days after payment confirmation.

6. Can I track my order?

Yes. Once your order has been shipped, you will receive tracking information via email or SMS where available.

7. Do you offer custom or personalized journals?

We may offer personalization services on selected products. Please contact us before placing your order for customization requests.

8. What payment methods do you accept?

We accept secure online payments through the payment methods available at checkout.

9. Can I return my order?

Yes. We accept returns within 7 days of delivery, provided the item is unused, in its original condition, and returned in its original packaging.

10. What if my product arrives damaged?

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos of the product and packaging.

11. Will the leather look exactly like the product photos?

As genuine leather is a natural material, slight variations in texture, grain, and color may occur. These variations make each journal unique.

12. Is a Leather Lily journal suitable as a gift?

Absolutely. Our leather journals make thoughtful gifts for writers, travelers, professionals, students, and anyone who appreciates timeless craftsmanship.

13. How can I contact Leather Lily?

You can reach us through:

📧 Email: leatherlily.om@gmail.com
📱 Phone/WhatsApp: +968 75012302